Accessibility Statement for the Property Market Agency

This statement applies to the official website of the Property Market Agency – PMA at https://realestateregistration.gov.mt/ and was last updated on the 12th November 2025.

The Property Market Agency – PMA is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.


Measures to support accessibility

The Property Market Agency – PMA takes the following measures throughout the organisation to ensure accessibility of its website:

  • Includes accessibility through its internal policies.
  • Has an accessibility officer.
  • Assigns clear accessibility targets and responsibilities.
  • Employs formal accessibility assurance methods

Conformance status

The Web Content Accessibility Guidelines [WCAG] defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Property Market Agency – PMA website is partially conformant with WCAG 2.1 level AA which maps to EN 301 549 as per the European Web Accessibility Directive. Partially conformant means that some parts of the content do not yet fully conform to the accessibility standard.

Compatibility with browsers and assistive technology

The Property Market Agency – PMA website is designed to be compatible with the following web browsers:

  • Microsoft Edge
  • Firefox
  • Chrome

Technical specifications and accessibility measures used

Accessibility of the Property Market Agency – PMA website relies on HTML technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer.

This technology is relied upon for conformance with the accessibility standards used.

The Property Market Agency – PMA website implements the following accessibility features:

  • Maintain a consistent HTML Heading hierarchy and information layout across different web pages.
  • Add image title, alt tag and caption wherever this information is relevant and useful.
  • Maximise colour contrast for text where applicable.
  • Actual link text is descriptive enough to inform user where the link points to.
  • Implement all external links so that they open into new browser tabs.
  • Implement captioning in as much multimedia content as possible.

Feedback

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers on:

We aim to respond to feedback within 3 business days.

Limitations and alternatives

The following limitations are observed at present:

  • No option to skip repeated content
  • Some hyperlinks on the website may be identifiable only by colour
  • Some PDF documents may lack the proper formatting for use by accessibility technologies
  • The “Skip to content” link may not always work as expected on all devices.
  • The language of some content may not be identified correctly for screen readers.
  • Some page sections may not include the correct code to help screen readers understand their purpose.
  • Navigation menus may not always appear or behave consistently.
  • The cookie or privacy banner may be difficult to use with a keyboard or screen reader.
  • On smaller screens, some content may require extra scrolling or may not adjust perfectly.
  • The website may not yet have been fully tested with all assistive tools or devices.

The Property Market Agency – PMA has implemented a continuous improvement programme to rectify the above however despite our best efforts to ensure accessibility of the Property Market Agency – PMA website, there may be some limitations which may have gone unnoticed or are planned to be made accessible soon. Please contact us if you observe any such issue in our website.

Formal approval of this accessibility statement

This accessibility statement is approved by the Executive Head of the Property Market Agency – PMA.

Formal complaints

We aim to respond to accessibility feedback within 3 business days, and to propose a solution within 15 business days. You are entitled to escalate a complaint to the Malta Communications Authority here or to the Commission for the Rights for Persons with Disability [CRPD], should you be dissatisfied with our response to you. In the case of continued non-compliance, the Malta Communications Authority adopts the enforcement procedure as per SUBSIDIARY LEGISLATION 418.03.